LITERATURE REVIEW :- SUMMARY OF RESEARCH PAPER 4

Research Paper Title: -

Critical elements for a successful enterprise resource planning implementation in small-and medium-sized enterprises

Research Paper Authors:-

T. C. Loh, S. C. L. Koh

Summary and Learning:-

The research paper aims to examine the critical elements that constitute a successful ERP implementation in SMEs. The objective of the author was to identify the constituents within the critical elements. A comprehensive literature review and interviews with eight SMEs in the UK were carried out. The results served as the basic input into the formation of the critical elements and their constituents. Three main critical elements were formed: critical success factors, critical people and critical uncertainties. Within each critical element, the related constituents were identified. Using the process theory approach, the constituents within each critical element were linked to their specific phase(s) of ERP implementation. Ten constituents for critical success factors were found, nine constituents for critical people and 21 constituents for critical uncertainties. The research suggested that a successful ERP implementation often requires the identification and management of the critical elements and their constituents at each phase of implementation. The results were constructed as a reference framework that aims to provide researchers and practitioners with indicators and guidelines to improve the success rate of ERP implementation in SMEs.