Experiment

                       QUESTIONNAIRE FOR SMEs

• Name of the SME?
• Year of establishment?
• What is the primary industry or line of business?
• What is the approximate total number of employees?
• What is the annual revenue?
• Who is the current CEO/MD?
• What is the highest level of education of CEO/MD
              a. Phd
              b. Post Graduate
              c. Graduate
              d. Matriculation
• Who is the current CIO/IT Head?
• What is the highest level of education of CIO/IT Head
               a. Phd
               b.Post Graduate
               c.Graduate
               d.Matriculation
• Does the company maintain a website?
• Does the company provide computers (desktops/laptops) to employees?
• Does the company provide internet access to its employees during working hours?
• What is the approximate annual IT spends of the company?
• Does the company use an ERP system?
IF YES:-

• Which ERP package is the enterprise using currently?

• According to the enterprise, what were the motivations behind implementing ERP software package (Please select one or more)

 Competitive pressure (others are doing it, so follow them)
 To get access to a larger marketplace
 To improve margins and profitability
 To lower the overall cost
 To gain competitive advantage
 To improve customer relationship
 Others – Please mention

• According to you, rate the following advantages that your enterprise derives by the implementation of ERP software package. (On a scale of 1 to 5, 1 being the lowest and 5 being the highest)

a) Lower Operational Costs
b) Lower Administrative Costs
c) Inventory Reductions
d) On-Time Delivery of Products
e) Improvement in overall Work Efficiency
f) Increased Customer Base
g) Better Customer Relationship

IF NO:-

• Reason for not implementing ERP software package (Please select one or more)

a) Was not aware till now
b) Lack of senior management support
c) Unreliable internet connectivity
d) Not too beneficial compared to its cost
e) Not enough IT infrastructure
f) Not enough skilled persons to handle the ERP related tasks
g) Others – Please mention

• Is there any plan to implement the ERP software package in the near future?
a. Yes
b. No

• If yes, what is the time frame?
a. < 6 months
b. 6-12 months
c. 12-18 months
d. 18-24 months
e. >24 months