LITERATURE REVIEW :- SUMMARY OF RESEARCH PAPER 1

Research Paper Title: -
ERP Success in the SMEs: The Perspectives of Service Quality and Social Cognitive Theory

Research Paper Authors:-
Wei-Hsi Hung, Li-Min Chang

Summary and Learning:- 

The paper talks about the role of service quality of Information System and the user's internal expectations in the success of ERP (Enterprise Resource Planning). The authors have designed a conceptual research model to understand how service quality influences user's satisfaction through psychological constructs, based on the Social Cognitive Theory and the framework of D&M IS Success Model. The model and relevant hypotheses were tested in a survey of 205 Taiwan SMEs with the ERP system. On the basis of their research the authors concluded that the most significant linkages between service quality and psychological factors are tangibles and personal outcome expectations, responsiveness and assurance and performance outcome expectations.